Free kit
Ask every client how it's going, once a year, in about an hour
Five questions, four emails and a survey you can run under your own name. Most firms never ask, because nobody owns the asking.
Get the free guide
What's inside
- ✓The five-question instrument, with the wording and the running order that matter
- ✓All four emails, written to be sent from your inbox under your name
- ✓The one-page runbook: when to send, when to remind, who to skip
- ✓The 48-hour rule that decides whether year two gets answered at all
42-44
the published Net Promoter Score benchmark for IT services - the number to hold yours against
About MSP Testimonials
One 45-minute conversation with your customer becomes 40+ marketing and sales assets for MSPs and tech vendors: long-form video, teaser, 5 shorts, 6 quote cards, sales battlecard, case study PDF, sales one-pager, landing page and email copy, delivered in 14 business days.
James Steel has spent 15 years in the MSP channel. Your customer doesn't have to explain the basics.
Book a callFifteen minutes on where you are, with nothing to pitch.